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How to Attract and Keep Customers
#1

Hello,

How to attract and keep customers ?
To get customers are not simple and to keep customers when you got them is a task more difficult than. so if you have been in online business more years please share some tips for everyone here.
I sure that it's useful for all of us caring about this problem.

Thanks


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#2

There are many factors to take care while attracting or keeping your customers. You should provide quality services and offer discounts or something extra to attract customers. For keeping your customers, you need to do post sell marketing or post sell customer care. Your customer followup system should be strong enough, you should keep in touch with your customers.


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#3

A good customer support experience builds the reputation, loyalty, and trust in the product or services offered and retains the customers.

Few key steps to achieve a better customer experience.

1. Deploy the right helpdesk system either free or paid, which could provide detailed insights about support requests (tickets) across your organization for all tickets received, resolved, assigned, unassigned, pending and overdue, together with client and agent responses as well as category sorting.

2. Train your agents and teams about the product and services handled. The helpdesk platform should be simple and intuitive for easy handling of tickets for the agent.

3. Define the SLA for your customer support process.

4. Make sure your customers can submit tickets via multiple channels. Also, a simple web portal will be easy for customers to submit requests.

5. Frequent analytical check on insights and reports especially the KPI: Average response time, average resolution time, SLA breached tickets will ensure to reduce the tickets backlog and increase agent performance.

6. Email notification to customers on the status of tickets will help them to understand the ticket workflow.

7. Feedback on closed tickets from customers will help to identify the pain points in the support process and thereby fix it in an efficient way.

All these add to improve your customer experience and a higher level of satisfaction.
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